First Line IT Support Technician

Back To Work; Doncaster; On-site; GBP 21,000 - 29,000; Full time

Job summary

Back To Work in Doncaster is seeking a friendly First Line IT Support Technician to join our busy helpdesk. The role focuses on helping colleagues with IT issues, logging tickets and providing excellent customer service. Full training will be provided, so no extensive technical experience is required.

You'll support Microsoft 365 apps, assist with password resets, and help users with device setup. A positive attitude and good organisational skills are key to success.

Qualifications

• No extensive technical experience required; full training provided.
• Excellent customer service and communication abilities.
• Reliability, professionalism and a positive attitude.

Responsibilities

• Take support calls and respond to emails.
• Help users with common IT issues and logging tickets.
• Assist with password resets, account administration and device setup.
• Escalate complex problems to senior engineers when needed.
• Maintain accurate support records and follow SLAs.

Skills

Strong communication skills

Reliability

Time management

Customer-facing confidence

Desire to learn

Tools

Microsoft 365

Job description

A leading MSP in South Yorkshire is looking for a First Line IT Support Technician to join its busy helpdesk team. This position is designed for someone who enjoys helping others, solving problems, and learning about business technology. No extensive technical experience is required, as full training will be provided.

What You'll Be Doing

Customer Support

• Taking support calls and responding to emails.
• Assisting users with common IT issues.
• Logging and managing support tickets.
• Providing excellent customer service.

Technical Support

• Password resets and account administration.
• Supporting Microsoft 365 applications.
• Troubleshooting PCs, laptops, and printers.
• Assisting with device setup and configuration.
• Escalating complex issues to senior engineers.

Administration

• Updating support records.
• Maintaining customer documentation.
• Following service procedures and SLAs.

What Makes Someone Successful In This Role?

• A positive attitude.
• Strong communication skills.
• Reliability and professionalism.
• A desire to learn.
• Good organisation and time management.
• Confidence speaking with customers