1St Line Support Technician

Lucy Walker Recruitment; Leeds; On-site; GBP 18,000 - 24,000; Full time

Job summary

Lucy Walker Recruitment is partnering with a Tech company in South Leeds to hire a 1st Line Support Technician. This office-based role requires a technically minded individual who can hit the ground running and deliver strong customer service while resolving issues promptly.

You will handle calls and live chats, log and manage tickets, provide remote support, and work closely with the team to build confidence with customers and grow technical skills.

Qualifications

• Technically minded and able to troubleshoot software and hardware issues.
• Friendly, warm and customer-focused.
• Strong communication and teamwork skills.

Responsibilities

• Answering incoming customer calls and live chats.
• Responding to and managing support tickets.
• Owning assigned tickets.
• Keeping customers updated on progress of tickets raised.
• Accurately logging all queries.
• Providing remote support.
• Supporting customers through solutions.

Skills

Customer service

Technical mindset

Troubleshooting

Team player

Job description

Working with an exciting Tech company who have offices in South Leeds, they are looking for a 1st Line Support Technician to join their thriving team. As an experienced 1st line support, the successful candidate will have excellent technical ability as well as having strong customer service experience. This fully office-based role requires a strong, technically minded individual who can hit the ground running within this dynamic team.

Key duties will include;

• Answering incoming customer calls and live chats
• Responding to and managing support tickets
• Owning assigned tickets
• Keeping customers updated on progress of tickets raised
• Accurately logging all queries
• Providing remote support
• Supporting customers through solutions

This fully office-based role will offer support, training and an excellent team structure, the successful candidate must be;

• Technically minded
• Can troubleshoot software and hardware issues
• Friendly, warm, and customer-focused
• A strong team player
• An attentive listener with clear communication skills
• Keen to learn, develop, and grow in a technical support role