Frontline IT Support Engineer – Calm, Practical Tech Help

Kamro Ltd; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support provider in Leeds seeks an IT Support Engineer to deliver exceptional tech support to clients across Yorkshire. You will troubleshoot and resolve IT issues through phone, remote access, and on-site visits while maintaining a customer-focused approach. Experience in helpdesk support, strong communication skills, and the ability to simplify technical jargon are essential. Enjoy working in a supportive team where no two days are the same in this dynamic role.

Qualifications

• Experience in a first-line or helpdesk support environment.
• Strong communication skills and the ability to simplify technical information.
• A customer-focused mindset and a willingness to help.

Responsibilities

• Provide IT support via phone, remote tools, and on-site visits.
• Diagnose and resolve hardware, software, and network issues.
• Keep clear records of support tickets and solutions.

Skills

Engineering Support

Information Security

Data Analysis

Tools

Windows

Office 365

Job description

A leading IT support provider in Leeds seeks an IT Support Engineer to deliver exceptional tech support to clients across Yorkshire. You will troubleshoot and resolve IT issues through phone, remote access, and on-site visits while maintaining a customer-focused approach. Experience in helpdesk support, strong communication skills, and the ability to simplify technical jargon are essential. Enjoy working in a supportive team where no two days are the same in this dynamic role.