Frontline Housing & Wellbeing Specialist

Great Places Housing Association; England; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Pension

Healthcare

Discounts at retailers

Annual leave 26–30 days

Rewards & recognition

Season ticket loans

Wage access

Résumé du poste

Great Places Housing Group seeks a Housing and Wellbeing Assistant to manage quality accommodation and services. You will be the first contact for the premises, handling enquiries by phone, email or in person and helping maintain safety, security and a welcoming environment.

The role covers assisting with occupancy terms, recording feedback, addressing safeguarding, health and safety checks, finances and cleaning duties, with an emphasis on accurate, timely work.

Qualifications

• Minimum level 2 in English and Maths.
• Evidence of IT skills and ability to use Microsoft Office.
• Experience in frontline customer service in busy environments.
• Ability to develop a positive image of Great Places through communication.
• Ability to work under pressure with accuracy and attention to detail.

Responsabilités

• Welcome and assist customers; respond to enquiries by phone, email or in person.
• Support occupancy terms and encourage customer feedback, logging complaints.
• Address safeguarding concerns promptly following Great Places procedures.
• Ensure building security and conduct health and safety inspections.
• Follow financial procedures and support communal and void cleaning.

Connaissances

English & Maths level 2

IT skills

Customer interface

Interpersonal communication

Attention to detail

Liaison with stakeholders

Microsoft Office

Formation

Level 2 English & Maths

Outils

Microsoft Office

IT systems

Description du poste

Great Places Housing Group seeks a Housing and Wellbeing Assistant to manage quality accommodation and services. You will be the first contact for the premises, handling enquiries by phone, email or in person and helping maintain safety, security and a welcoming environment.

The role covers assisting with occupancy terms, recording feedback, addressing safeguarding, health and safety checks, finances and cleaning duties, with an emphasis on accurate, timely work.