Housing & Wellbeing Assistant - Fixed Term to March 2027

Great Places Housing Group; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension DC Scheme

Healthcare auto enrolled

Market Place discounts

Annual leave 26–30 days

You Count Rewards

Season ticket loans

Wage Stream

Job summary

Great Places Housing Group is looking for a Housing and Wellbeing Assistant to join a dedicated team managing high quality accommodation and services. You’ll be the first point of contact for premises and respond to inquiries via phone, email or in person, while maintaining safety and security for customers, staff and visitors.

You’ll deliver guidance to customers, record feedback and handle complaints, manage safeguarding concerns, and keep the building secure with regular health and safety

Qualifications

• Qualified to minimum Level 2 in English and Maths.
• Experience of providing a customer facing, front line service in busy environments.
• Ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
• Ability to complete tasks accurately and on time when under pressure and with attention to detail.
• Effective liaison with colleagues and other stakeholders to resolve problems.
• Use of the relevant range of Microsoft Office applications and IT systems.

Responsibilities

• You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
• You will encourage feedback from customers, recording and responding to any complaints and compliments.
• You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
• You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs.
• You will follow financial procedures and take responsibility for all monies held and received.
• You will be responsible for communal cleaning and void cleaning, along with the wider team.

Skills

Level 2 English

Level 2 Maths

IT skills

Customer service

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Housing and Wellbeing Assistant

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises and equipment.

What you’ll be doing

• You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement;
• You will encourage feedback from customers, recording and responding to any complaints and compliments;
• You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures;
• You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
• You will follow financial procedures and take responsibility for all monies held and received;
• You will be responsible for communal cleaning and void cleaning, along with the wider team.

What you’ll need

• Qualified to minimum level 2 in English and Maths
• Evidence of IT skills
• Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner.
• The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
• Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
• Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
• Use of the relevant range of Microsoft Office applications and IT systems

What we will give you in return for your hard work and commitment

• Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
• The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
• Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
• Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
• Wage Stream ¦ You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

“Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.

All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website”.