Frontline Housing & Wellbeing Officer

Great Places Housing Association; Manchester; Sur place; GBP 19 000 - 24 000; Plein temps

Avantages offerts par ce poste

Pension (DC Scheme)

Healthcare (auto enrolled)

Discounts (Market Place)

Annual leave 26-30 days + BHs

Rewards program

Season ticket loans

Wage access

Résumé du poste

Great Places Housing Association is seeking a Housing and Wellbeing Assistant to support customers of our housing services. You will respond to enquiries in person, by phone, or email, help maintain safe and secure premises, and work as part of a team to deliver high standards of service.

You will be the first point of contact for the premises, handle inquiries, and assist with occupancy terms, safeguarding, and building maintenance.

Qualifications

• Minimum Level 2 in English and Maths.
• Evidence of IT skills.
• Experience delivering customer-facing front-line service in busy environments.
• Ability to develop and convey a positive image of Great Places through communication.

Responsabilités

• Provide assistance or guidance to customers and support occupancy terms.
• Record and respond to complaints and compliments.
• Promptly address safeguarding concerns per Great Places procedures.
• Ensure building security; conduct health and safety inspections and report repairs.
• Follow financial procedures and manage monies.
• Oversee communal cleaning and void cleaning with the team.

Connaissances

IT skills

Customer facing service

Interpersonal communication

Attention to detail

Formation

Level 2 English & Maths

Outils

Microsoft Office

IT systems

Description du poste

Great Places Housing Association is seeking a Housing and Wellbeing Assistant to support customers of our housing services. You will respond to enquiries in person, by phone, or email, help maintain safe and secure premises, and work as part of a team to deliver high standards of service.

You will be the first point of contact for the premises, handle inquiries, and assist with occupancy terms, safeguarding, and building maintenance.