Housing And Wellbeing Assistant -St. Wilfrids - Part Time - 18.25 Hours

Great Places Housing Association; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension

Healthcare

Discounts at retailers

Annual leave 26–30 days

Rewards & recognition

Season ticket loans

Wage access

Job summary

Great Places Housing Group seeks a Housing and Wellbeing Assistant to manage quality accommodation and services. You will be the first contact for the premises, handling enquiries by phone, email or in person and helping maintain safety, security and a welcoming environment.

The role covers assisting with occupancy terms, recording feedback, addressing safeguarding, health and safety checks, finances and cleaning duties, with an emphasis on accurate, timely work.

Qualifications

• Minimum level 2 in English and Maths.
• Evidence of IT skills and ability to use Microsoft Office.
• Experience in frontline customer service in busy environments.
• Ability to develop a positive image of Great Places through communication.
• Ability to work under pressure with accuracy and attention to detail.

Responsibilities

• Welcome and assist customers; respond to enquiries by phone, email or in person.
• Support occupancy terms and encourage customer feedback, logging complaints.
• Address safeguarding concerns promptly following Great Places procedures.
• Ensure building security and conduct health and safety inspections.
• Follow financial procedures and support communal and void cleaning.

Skills

English & Maths level 2

IT skills

Customer interface

Interpersonal communication

Attention to detail

Liaison with stakeholders

Microsoft Office

Education

Level 2 English & Maths

Tools

Microsoft Office

IT systems

Job description

Housing and Wellbeing Assistant

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment.

What you’ll be doing

• You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement;
• You will encourage feedback from customers, recording and responding to any complaints and compliments;
• You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures;
• You will actively ensure the security of the building, , conduct health and safety inspections, and report communal repairs through appropriate channels;
• You will follow financial procedures and take responsibility for all monies held and received;
• You will be responsible for communal cleaning and void cleaning, along with the wider team.

What you’ll need

• Qualified to minimum level 2 in English and Maths
• Evidence of IT skills
• Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner.
• The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
• Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
• Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
• Use of the relevant range of Microsoft Office applications and IT systems

What we will give you in return for your hard work and commitment

• Pension DC Scheme (up to 10% contribution from both colleague and Great Places)

• WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members

• The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more

• Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays

• Reward & Recognition You Count Rewards are individual reward’s for going ‘above & beyond’

• Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .

• Wage Stream You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.

All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.