Frontline Housing & Wellbeing Champion

Great Places Housing Group; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension DC Scheme

Healthcare auto enrolled

Market Place discounts

Annual leave 26–30 days

You Count Rewards

Season ticket loans

Wage Stream

Job summary

Great Places Housing Group is looking for a Housing and Wellbeing Assistant to join a dedicated team managing high quality accommodation and services. You’ll be the first point of contact for premises and respond to inquiries via phone, email or in person, while maintaining safety and security for customers, staff and visitors.

You’ll deliver guidance to customers, record feedback and handle complaints, manage safeguarding concerns, and keep the building secure with regular health and safety

Qualifications

• Qualified to minimum Level 2 in English and Maths.
• Experience of providing a customer facing, front line service in busy environments.
• Ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
• Ability to complete tasks accurately and on time when under pressure and with attention to detail.
• Effective liaison with colleagues and other stakeholders to resolve problems.
• Use of the relevant range of Microsoft Office applications and IT systems.

Responsibilities

• You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
• You will encourage feedback from customers, recording and responding to any complaints and compliments.
• You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
• You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs.
• You will follow financial procedures and take responsibility for all monies held and received.
• You will be responsible for communal cleaning and void cleaning, along with the wider team.

Skills

Level 2 English

Level 2 Maths

IT skills

Customer service

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Great Places Housing Group is looking for a Housing and Wellbeing Assistant to join a dedicated team managing high quality accommodation and services. You’ll be the first point of contact for premises and respond to inquiries via phone, email or in person, while maintaining safety and security for customers, staff and visitors.

You’ll deliver guidance to customers, record feedback and handle complaints, manage safeguarding concerns, and keep the building secure with regular health and safety