Frontline Food Service Associate – Customer Champion

Marks and Spencer; England; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer is looking for a Customer Assistant in our Food area to be on the frontline of UK retail. You’ll work across busy shifts, delivering friendly, efficient service and helping customers find the products they want.

You’ll use Sparks and in-store devices to enhance the shopping experience, answering questions, restocking shelves, and guiding customers through the store with a can-do attitude. This role rewards resilience and teamwork.

Qualifications

• Ability to deliver five-star service during peak store hours.
• Comfort using Sparks and in-store devices to assist customers.
• Willingness to work across store areas with changing shifts.

Responsibilities

• Assist customers with product information and recommendations.
• Process transactions and help maintain store shelves.
• Support colleagues to ensure fast, friendly service.

Skills

Customer service

Communication

Teamwork

Digital literacy

Tools

Sparks app

In-store devices

Job description

Marks & Spencer is looking for a Customer Assistant in our Food area to be on the frontline of UK retail. You’ll work across busy shifts, delivering friendly, efficient service and helping customers find the products they want.

You’ll use Sparks and in-store devices to enhance the shopping experience, answering questions, restocking shelves, and guiding customers through the store with a can-do attitude. This role rewards resilience and teamwork.