Food Frontline Associate - Fast-Paced & Customer-Focused

Marks & Spencer Plc; Bradwell on Sea; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer plc is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace, staying calm under pressure, and helping customers find what they want with a smile.

You’ll be digitally confident, using Sparks App and in-store devices to enhance the customer experience, work across store areas as shifts demand, and contribute to a busy, high-energy team.

Qualifications

• Reliable, friendly frontline support with a customer-first mindset.
• Comfortable working in a busy retail environment and handling high demand.
• Able to adapt to changing shifts and store needs.

Responsibilities

• Assist customers with product selection and questions.
• Keep shelves stocked and maintain a clean, welcoming environment.
• Use Sparks App and store devices to assist shoppers and complete transactions.

Skills

Customer service

Teamwork

Resilience

Digital literacy

Communication

Tools

Sparks App

In-store devices

Job description

Marks & Spencer plc is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace, staying calm under pressure, and helping customers find what they want with a smile.

You’ll be digitally confident, using Sparks App and in-store devices to enhance the customer experience, work across store areas as shifts demand, and contribute to a busy, high-energy team.