Frontline Customer Services Officer - Part-Time

Staffordshire County Council; Burton upon Trent; On-site; GBP 12,000 - 15,000; Part time

Job summary

Staffordshire County Council is offering an 18 month fixed term contract for a part-time role in Business Support, based in our office. The 22-hour week spans Wednesday, Thursday and Friday with standard office hours.

You will greet visitors, route queries, take calls, use our information system and support with basic transactions and workplace safety tasks. The ideal candidate brings strong communication, organisation, and a flexible approach, with a commitment to delivering high-quality public

Qualifications

• Good communication skills for interactions with people across the organisation and externally.
• Strong organisational abilities and attention to detail to keep data updated.
• Flexible approach to work with changing priorities and tasks.
• A passion for delivering excellent service to customers and professionals.
• Knowledge of health and safety within an office environment.

Responsibilities

• Be frontline staff to greet customers/professionals to meetings.
• Sign posting queries and be first point of contact for telephone calls.
• Handle queries, transfer and signpost as needed.
• Use a customer based information system and undertake financial transactions.
• Assist with Health and Safety within the office.

Skills

Good communication

Good organisation

Flexible approach

Customer service passion

Health and Safety knowledge

Job description

Staffordshire County Council is offering an 18 month fixed term contract for a part-time role in Business Support, based in our office. The 22-hour week spans Wednesday, Thursday and Friday with standard office hours.

You will greet visitors, route queries, take calls, use our information system and support with basic transactions and workplace safety tasks. The ideal candidate brings strong communication, organisation, and a flexible approach, with a commitment to delivering high-quality public