Frontline Customer Services Officer (Part-Time, 18-Month Contract)

Staffordshire County Council; Burton CP; On-site; GBP 10,000 - 12,000; Full time

Job summary

Staffordshire County Council is offering an 18-month fixed-term contract in a busy office environment. The role is 22 hours across three days (Wed-Fri) and is office-based to support Children's Services through efficient Business Support functions.

You will be the first point of contact for visitors and calls, handle queries, and help with data entry, orders and safety procedures. Excellent communication and organisational skills are essential.

Qualifications

• Clear communication with customers, professionals and colleagues via phone, email and in person.
• Strong organisational skills with data handling and deadlines.
• Flexible approach to workload with the ability to prioritise tasks.

Responsibilities

• Greet customers and professionals at meetings and direct them appropriately.
• Signpost queries and be the first point of contact for calls to the office.
• Transfer and signpost enquiries to the right teams.
• Use the customer information system to log and route requests.
• Process financial transactions including placing orders.
• Assist with Health and Safety within the office.

Skills

Communication

Organisation

Flexibility

Customer service

Health and Safety knowledge

Job description

Staffordshire County Council is offering an 18-month fixed-term contract in a busy office environment. The role is 22 hours across three days (Wed-Fri) and is office-based to support Children's Services through efficient Business Support functions.

You will be the first point of contact for visitors and calls, handle queries, and help with data entry, orders and safety procedures. Excellent communication and organisational skills are essential.