Customer Services Officer

Staffordshire County Council; Burton CP; On-site; GBP 10,000 - 12,000; Full time

Job summary

Staffordshire County Council is offering an 18-month fixed-term contract in a busy office environment. The role is 22 hours across three days (Wed-Fri) and is office-based to support Children's Services through efficient Business Support functions.

You will be the first point of contact for visitors and calls, handle queries, and help with data entry, orders and safety procedures. Excellent communication and organisational skills are essential.

Qualifications

• Clear communication with customers, professionals and colleagues via phone, email and in person.
• Strong organisational skills with data handling and deadlines.
• Flexible approach to workload with the ability to prioritise tasks.

Responsibilities

• Greet customers and professionals at meetings and direct them appropriately.
• Signpost queries and be the first point of contact for calls to the office.
• Transfer and signpost enquiries to the right teams.
• Use the customer information system to log and route requests.
• Process financial transactions including placing orders.
• Assist with Health and Safety within the office.

Skills

Communication

Organisation

Flexibility

Customer service

Health and Safety knowledge

Job description

We have a fantastic opportunity to join our team on an 18 month fixed term contract. Business Support is key to the success of our Children's Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. All that work in the background doesn't just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing. It is 22 hours working across 3 days a week, Wednesday & Thursday 8.30 am until 5.00 pm and Friday 8.30 - 4.30pm. The nature of the roles means it is office based.

Main Responsibility You'll be:

• Be frontline staff to greet customers/professionals to meetings.
• Sign posting queries.
• Be the first point of contact for all telephone calls into our busy office from members of the public and professionals.
• Dealing with queries, transferring and signposting.
• Using a customer based information system.
• Undertaking financial transactions including placing orders
• Assisting with Health and Safety within the office.

The minimum criteria that will be used to shortlist for this role will be:

• Good communication skills because you'll interact with lots of people across the organisation and externally through phone, in person and email.
• Good organisation skills and attention to detail, as you'll be keeping data updated and you'll be working to deadlines
• A flexible approach to work as sometimes things can change, and so you'll need to be able to prioritise work and sometimes change tasks quickly
• A passion to always give the best service
• A knowledge of Health and Safety in an office environment

About Staffordshire County Council

We are no ordinary county council: Our Values: The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.

Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to

Our recruitment process: As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer.

We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.