Frontline Customer Service Officer - 18-Month FTC

Staffordshire Local Enterprise Partnership; Burton upon Trent; On-site; GBP 11,000 - 17,000; Full time

Job summary

Staffordshire County Council invites applications for an 18 month fixed term contract in Corporate Operations, based in Burton. This role is 22 hours across three days (Wed, Thu, Fri) and office-based to support children and families.

You will greet visitors, answer calls, signpost queries, process simple financial transactions, and support health and safety in the office. The ideal candidate will have strong communication, organisation, flexibility, and a commitment to customer service.

Qualifications

• Excellent communication across phone, in person and email.
• Strong organisation and attention to detail to meet deadlines.
• Flexible approach to changing tasks and priorities.
• Knowledge of Health and Safety in an office environment.

Responsibilities

• Greet customers and professionals at meeting venues.
• Be the first point of contact for telephone calls to the busy office.
• Deal with queries, transfer and signpost as needed.
• Use a customer information system.
• Undertake simple financial transactions including placing orders.
• Assist with Health and Safety within the office.

Skills

Communication skills

Organisation

Flexibility

Customer service

Health & Safety

Job description

Staffordshire County Council invites applications for an 18 month fixed term contract in Corporate Operations, based in Burton. This role is 22 hours across three days (Wed, Thu, Fri) and office-based to support children and families.

You will greet visitors, answer calls, signpost queries, process simple financial transactions, and support health and safety in the office. The ideal candidate will have strong communication, organisation, flexibility, and a commitment to customer service.