Customer Services Officer

Staffordshire Local Enterprise Partnership; Burton upon Trent; On-site; GBP 11,000 - 17,000; Full time

Job summary

Staffordshire County Council invites applications for an 18 month fixed term contract in Corporate Operations, based in Burton. This role is 22 hours across three days (Wed, Thu, Fri) and office-based to support children and families.

You will greet visitors, answer calls, signpost queries, process simple financial transactions, and support health and safety in the office. The ideal candidate will have strong communication, organisation, flexibility, and a commitment to customer service.

Qualifications

• Excellent communication across phone, in person and email.
• Strong organisation and attention to detail to meet deadlines.
• Flexible approach to changing tasks and priorities.
• Knowledge of Health and Safety in an office environment.

Responsibilities

• Greet customers and professionals at meeting venues.
• Be the first point of contact for telephone calls to the busy office.
• Deal with queries, transfer and signpost as needed.
• Use a customer information system.
• Undertake simple financial transactions including placing orders.
• Assist with Health and Safety within the office.

Skills

Communication skills

Organisation

Flexibility

Customer service

Health & Safety

Job description

The following content displays a map of the jobs location - Burton ASO Grange St Burton

Working hours are Wednesday and Thursday 8.30 - 5 and Friday 8.30 - 4.30

Working Hours:

22

Location:

Burton ASO Grange St Burton

Closing Date:

18/10/2026

Job Category:

Customer Service

Directorate:

Transformation

Business Unit:

Corporate Operations

Job Introduction

We have a fantastic opportunity to join our team on an 18 month fixed term contract.

Business Support is key to the success of our Children’s Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. All that work in the background doesn’t just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.

It is 22 hours working across 3 days a week, Wednesday & Thursday 8.30 am until 5.00 pm and Friday 8.30 - 4.30pm.

The nature of the roles means it is office based.

Main Responsibilities

You’ll be:

• Be frontline staff to greet customers/professionals to meetings.
• Be the first point of contact for all telephone calls into our busy office from members of the public and professionals.
• Dealing with queries, transferring and signposting.
• Using a customer based information system.
• Undertaking financial transactions including placing orders
• Assisting with Health and Safety within the office.

The Ideal Candidate

The minimum criteria that will be used to shortlist for this role will be:

• Good communication skills because you’ll interact with lots of people across the organisation and externally through phone, in person and email.
• Good organisation skills and attention to detail, as you’ll be keeping data updated and you’ll be working to deadlines
• A flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change tasks quickly
• A passion to always give the best service
• A knowledge of Health and Safety in an office environment

We hope to be able to hold Interviews during the week starting 2 November 2026.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Please note: The minimum criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes, detailed below.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as yourapplication meets the minimum criteria for the post.