Frontline Customer Services Officer (18-Month FTC)

Staffordshire County Council; Brierley Hill; On-site; GBP 11,000 - 15,000; Part time

Job summary

Staffordshire County Council is offering an 18 month fixed term contract within the Business Support team supporting Children’s Services. The role is 22 hours across three days a week: Wednesday and Thursday 8.30 am–5.00 pm, and Friday 8.30 am–4.30 pm, and the position is office-based.

You will greet customers, signpost queries, handle calls from the public and professionals, transfer and signpost queries, use a customer information system, undertake financial transactions, and support Health

Qualifications

• Good communication skills
• Good organisation skills and attention to detail
• Flexible approach to work
• Passion to always give the best service
• Knowledge of Health and Safety in an office environment

Responsibilities

• Be frontline staff to greet customers/professionals to meetings.
• Sign posting queries.
• Be the first point of contact for all telephone calls into our busy office from members of the public and professionals.
• Dealing with queries, transferring and signposting.
• Using a customer based information system.
• Undertaking financial transactions including placing orders.
• Assisting with Health and Safety within the office.

Job description

Staffordshire County Council is offering an 18 month fixed term contract within the Business Support team supporting Children’s Services. The role is 22 hours across three days a week: Wednesday and Thursday 8.30 am–5.00 pm, and Friday 8.30 am–4.30 pm, and the position is office-based.

You will greet customers, signpost queries, handle calls from the public and professionals, transfer and signpost queries, use a customer information system, undertake financial transactions, and support Health