Customer Contact Officer — Flexible Hours & Impactful Support

Animal and Plant Health Agency; Stafford; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Civil Service pension support

Flexible working options

Learning & development

Job summary

APHA in Stafford invites applications for an Administration Officer in our busy customer contact team. The role requires excellent customer service, confidence on the phone and the ability to multi‑skill and adapt to changing tasks in a fast‑paced environment.

You will take inbound calls, update customer records on our systems, make outbound calls when needed, and work with partners across the Defra family.

Qualifications

• Excellent customer service and clear communication.
• Confidence speaking to customers on the phone and via email.
• Ability to multi-task and adapt to changing priorities.

Responsibilities

• Handle inbound calls from customers, farmers, local authorities and stakeholders.
• Process queries using IT systems and update customer records.
• Make outbound calls to clarify information.
• Support the management team and other colleagues.
• Maintain accurate documentation and records.

Skills

Customer service

Telephone communication

Organisation skills

IT literacy

Tools

CRM systems

Databases

Job description

APHA in Stafford invites applications for an Administration Officer in our busy customer contact team. The role requires excellent customer service, confidence on the phone and the ability to multi‑skill and adapt to changing tasks in a fast‑paced environment.

You will take inbound calls, update customer records on our systems, make outbound calls when needed, and work with partners across the Defra family.