Frontline Revenues & Benefits Advisor

WMJobs; Oldbury; On-site; GBP 28,000 - 32,000; Full time

Job summary

Sandwell Metropolitan Borough Council is seeking a Customer Services Advisor in the Revenues & Benefits team. You will be the initial point of contact, handling enquiries via telephone, face-to-face, email, and written correspondence, while delivering accurate information and support.

The role involves assisting with claims, discounts and payments, using multiple systems, and contributing to service performance standards. A training programme and ongoing development are provided.

Qualifications

• Experience in a customer-focused environment.
• Excellent verbal and written communication skills.
• Strong literacy and numeracy; able to work to targets and deadlines.
• Proficient with Microsoft Office including Word and Excel.
• Ability to record customer interactions accurately.
• Works well independently and in a team.
• Willing to undertake full training and ongoing development.
• 4 GCSEs at Grade C/Level 4 or above, including English and Maths.

Responsibilities

• Be the first point of contact for customers across multiple channels.
• Use diverse computer systems to process information and maintain records.
• Assist with Revenues and Benefits enquiries, including claims, discounts, exemptions and payments.

Skills

Customer care

Communication

Literacy

MS Office

Record interactions

Teamwork

Training mindset

Education

GCSEs (English & Maths)

Tools

Word

Excel

Job description

Sandwell Metropolitan Borough Council is seeking a Customer Services Advisor in the Revenues & Benefits team. You will be the initial point of contact, handling enquiries via telephone, face-to-face, email, and written correspondence, while delivering accurate information and support.

The role involves assisting with claims, discounts and payments, using multiple systems, and contributing to service performance standards. A training programme and ongoing development are provided.