Customer Service Advisor - 4-Day Week, Office-Based

Wychavon and Malvern Hills District Council; Pershore; On-site; GBP 21,000 - 23,000; Part time

Benefits offered by this job

Pension scheme

Generous annual leave

Training & development

Onsite nursery

Gym & swimming discounts

Health & wellbeing support

Cycle to work

Employee discounts

Job summary

Wychavon and Malvern Hills District Council in Pershore is seeking a Customer Service Adviser to join our Contact Centres in Pershore, Droitwich and Evesham. This 28.20 hour-per-week role is permanent with a salary band of £21,118.80 to £22,515.80 per year (FTE £27,709 to £29,542).

You will help a diverse range of residents, communicate clearly, stay calm under pressure, and be a strong team player in our busy service.

Qualifications

• Be enthusiastic about helping a diverse range of residents and customers.
• Possess effective oral and written communication skills.
• Be empathetic and considerate.
• Demonstrate ability to stay calm under pressure and manage difficult situations.
• Show a collaborative, team-oriented attitude.

Responsibilities

• Handle enquiries at our Contact Centres in Pershore, Droitwich and Evesham.
• Provide accurate information and resolve issues to ensure resident satisfaction.
• Work as part of a small, friendly customer service team.

Skills

Communication

Empathy

Teamwork

Calm under pressure

Customer service

Job description

Wychavon and Malvern Hills District Council in Pershore is seeking a Customer Service Adviser to join our Contact Centres in Pershore, Droitwich and Evesham. This 28.20 hour-per-week role is permanent with a salary band of £21,118.80 to £22,515.80 per year (FTE £27,709 to £29,542).

You will help a diverse range of residents, communicate clearly, stay calm under pressure, and be a strong team player in our busy service.