Customer Service Adviser

Wychavon and Malvern Hills District Council; Pershore; On-site; GBP 21,000 - 23,000; Part time

Benefits offered by this job

Pension scheme

Generous annual leave

Training & development

Onsite nursery

Gym & swimming discounts

Health & wellbeing support

Cycle to work

Employee discounts

Job summary

Wychavon and Malvern Hills District Council in Pershore is seeking a Customer Service Adviser to join our Contact Centres in Pershore, Droitwich and Evesham. This 28.20 hour-per-week role is permanent with a salary band of £21,118.80 to £22,515.80 per year (FTE £27,709 to £29,542).

You will help a diverse range of residents, communicate clearly, stay calm under pressure, and be a strong team player in our busy service.

Qualifications

• Be enthusiastic about helping a diverse range of residents and customers.
• Possess effective oral and written communication skills.
• Be empathetic and considerate.
• Demonstrate ability to stay calm under pressure and manage difficult situations.
• Show a collaborative, team-oriented attitude.

Responsibilities

• Handle enquiries at our Contact Centres in Pershore, Droitwich and Evesham.
• Provide accurate information and resolve issues to ensure resident satisfaction.
• Work as part of a small, friendly customer service team.

Skills

Communication

Empathy

Teamwork

Calm under pressure

Customer service

Job description

Wychavon and Malvern Hills District Council

Location:

Pershore, WR10 1PT

Pay:

£21,118.80 to £22,515.80 per year, Competitive

Contract Type:

Permanent

Hours:

Disability Confident:

Yes

Closing Date:

29/11/2026

About this job

Customer Service Adviser
28.20 hours over four days, Permanent Contract £21,118.75 - £22.515.79 (FTE £27,709 - £29,542) per annum Our Customer Service team is a small, friendly team dealing with a variety of enquiries at our Contact Centres in Pershore, Droitwich and Evesham.

No two days are the same as we switch between topics and departments.

Some days we are subject matter experts and some days we are creative puzzle solvers.

About you

The successful candidate will:

• Be enthusiastic about helping a diverse range of residents and customers
• Have effective oral and written communication skills
• Be empathetic and considerate
• Demonstrate an ability to keep calm under pressure
• Be a great team player

What we can offer

Our staff are at the heart of what we do and are key to ensuring we deliver our We are WychavonDistrict Council plan (attached) to make a positive difference to our communities, our economy and our environment.

We are always looking to recruit, develop and retain the very best talent we can find.

Benefits

• E xcellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK. To discuss the post or for further information, please call Jo Franklin on 01386 565417/01386 565000 Closing date: 29 November 2026 Interview date: 8 and 10 December 2026 Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

If you have applied for this role within the past three months, we may not consider another application yet.

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