Customer Services Advisor

Arun District Council; Littlehampton; On-site; GBP 33,000 - 35,000; Full time

Job summary

Arun District Council in West Sussex is seeking a Customer Service Advisor to join our Customer Services Team. The role will be based at Bognor Regis Town Hall and Littlehampton Civic Centre, working 37 hours per week on a permanent basis.

You will deliver a first-class service to customers, handle inquiries across services including Council Tax, Benefits and Elections, and be part of a supportive, training-focused environment with ongoing development.

Qualifications

• Be willing to work as part of a team to provide a high-quality service to customers.
• Be performance driven and able to achieve performance targets.
• Experience of working in a pressured environment, preferably where advice, guidance and problem-solving skills have been exercised on the telephone as well as face to face.
• Have excellent telephone answering, communication, and IT skills.
• Be a quick learner and willing to develop and learn customer service processes and procedures.
• Be able to use a variety of computerised resources to access and process information.

Responsibilities

• Provide first-class customer care as part of the Customer Services Team.
• Handle inquiries across services including Council Tax, Benefits, Elections and Switchboard.
• Work to maintain high standards of service and build good working relationships with other services within the Council.

Skills

Teamwork

Target driven

Customer service experience

Telephone communication

IT skills

Adaptability

Quick learner

Process knowledge

Relationship building

Reliability

Job description

Employer: Arun District Council
Salary: £32,578 - £34,811
Location: Bognor Regis Town Hall, Arun Civic Centre, Littlehampton, West Sussex
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 08/11/2026 at 23:59
Reference: R/26/348137

At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could bethat difference.

The Customer Services Directorate are seeking to fill a customer service advisor post to work within our Customer Service Team – Our team provide a first-class service to our customers ensuring the highest standards of customer care are maintained at all times.

Services currently handled by our Customer Services Team include Cleansing; Environmental Health; Car Parks; Council Tax & Business Rates; Benefits; Planning & Building Control; Elections; Housing and Switchboard.

To be part of our skilled and dynamic team, you must:

• Be willing to work as part of a team to provide a high-quality service to customers.
• Be performance driven and able to achieve performance targets.
• Have experience of working in a pressured environment preferably where advice, guidance and problem-solving skills have been exercised on the telephone as well as face to face.
• Have excellent telephone answering, communication, and IT skills.
• Be of a flexible nature
• Be a quick learner and willing to develop and learn customer service processes and procedures.
• Be able to use a variety of computerised resources to access and process information.
• Be able to develop good working relationships with the Customer Services Team and other services within the Council.
• Have enthusiasm, drive, commitment, and reliability.

In return, you will receive an extensive and structured in-house training programme including a training mentor, an excellent package with progression through the pay scales based on completion of training and development activity and a very good working environment.

For more information about joining the Customer Servives Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).

We love to invest in our people, providing the opportunity for professional development andfulfilment. Work life balance is encouraged, and we enjoy a variety of flexible workingarrangements.

We're an equal opportunity employer. All applicants will be considered for employmentwithout attention to ethnicity, religion, sexual orientation, gender identity, family or parentalstatus, national origin, veteran, neurodiversity status or disability.

Please note that this role is subject to a basic disclosure and barring service (DBS) check.

Role will be predominantly office based at Bognor Regis Town Hall and Littlehampton Civic Centre.

INTERVIEWS WILL TAKE PLACE: W/C 16 th November and 23 rd November 2026