Admin Officer

Brook Street; Park Central; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is recruiting for a Customer Services & Data Operations Officer - Admin Officer in Birmingham. This office-based role supports frontline operations with accurate data handling and responsive customer service.

You will manage mail, update CRM records, process deeds and maintain data integrity while collaborating with multiple departments to hit KPIs. Basic DBS clearance is required and pay is £12.86 per hour on-site.

Qualifications

• 5 GCSEs including maths and English, or equivalent experience.
• Ability to manage a high workload while maintaining accuracy.
• Experience using systems to create and update customer and supplier records.
• Customer-focused mindset: calm, empathetic and solution-oriented.
• Flexibility to carry out duties appropriate to the role.

Responsibilities

• Manage post and shared mailboxes, replying to internal and external enquiries promptly.
• Validate and create new supplier/customer records; process amendments accurately.
• Process high volumes of customer Discharges and Deeds via Land Registry with attention to detail.
• Input and maintain the CRM system to ensure data integrity.
• Support colleagues by resolving customer issues with a professional approach.
• Contribute to new processes and improvements of existing procedures.
• Work with other departments to meet KPIs and targets.
• Build relationships across teams for smooth handovers.

Skills

Data entry accuracy

CRM data management

Customer records maintenance

Education

GCSEs including maths and English

Tools

CRM software

Job description

Customer Services & Data Operations Officer - Admin Officer
Location: Birmingham
Fully Office based
Basic DBS
Pay Rate - £12.86

Are you at your best when things need to be accurate, responsive and well organised? Our Client is hiring for a reputed client to support frontline operational services at a Birmingham Government Hub. This is a hands-on role where you'll help keep customer journeys moving smoothly-through excellent service, careful data handling, and quick, reliable resolution.

What you'll be doing:

• Manage post and shared mailboxes, responding to internal and external enquiries with timely, satisfactory outcomes
• Validate and create new supplier/customer records, and process future amendments accurately
• Process a high volume of customer Discharges and Deeds via Land Registry, maintaining strong attention to detail
• Input, maintain and update the Customer Relationship Management system to ensure data integrity
• Support colleagues by helping resolve customer issues and complaints with a professional, helpful approach
• Contribute to discussions to implement new processes or improve existing procedures
• Work with other departments to help deliver departmental Key Performance Indicators and targets
• Build effective relationships across teams to maintain strong service levels and smooth handovers

What you'll bring:

• Able to handle a busy workload while maintaining accuracy and high service standards
• Experience using systems to maintain and update customer and supplier records
• A supportive, customer-focused mindset-calm, empathetic and solution-orientated
• Experience supporting improvements to operational processes (from "better ways of working" to practical process changes)
• Flexibility to undertake duties appropriate to the role's level and responsibilities

Additional information:

• Qualifications/knowledge: 5 GCSEs including maths and English, or similar level through experience

If you're keen to bring your accuracy, customer care and process-improvement mindset to a role that truly supports frontline operations, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.