Frontline Community Wellbeing Advisor

North East Combined Authority; Morpeth; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexi scheme

Job summary

Northumberland County Council is seeking two Wellbeing & Community Advisers to provide frontline advice and support to residents across Northumberland. You will guide residents to welfare and community services, assess eligibility, and manage caseloads from initial enquiry to resolution, promoting independence and better life outcomes.

The role is fixed term until 31 March 2029 and requires strong communication and decision-making skills to help residents access the support they need.

Responsibilities

• Undertaking initial enquiries, assessments and triage to identify residents' financial, social and wellbeing needs.
• Providing advice, guidance and signposting to welfare, financial and community support services.
• Assessing eligibility and making decisions on local welfare assistance applications in line with agreed policies and procedures.
• Managing a caseload from initial assessment through to resolution, ensuring a high standard of customer support.
• Identifying safeguarding concerns and taking appropriate action where required.
• Monitoring case activity and financial awards, escalating risks and identifying trends to support service improvement.
• Supporting and coordinating the day-to-day work of colleagues, providing guidance and promoting consistent practice.
• Working with partner organisations and delivering outreach activity to support early intervention and improve outcomes for residents.

Job description

Northumberland County Council is seeking two Wellbeing & Community Advisers to provide frontline advice and support to residents across Northumberland. You will guide residents to welfare and community services, assess eligibility, and manage caseloads from initial enquiry to resolution, promoting independence and better life outcomes.

The role is fixed term until 31 March 2029 and requires strong communication and decision-making skills to help residents access the support they need.