Wellbeing & Community Adviser - Frontline Welfare Support

Northumberland County Council Jobs; Morpeth; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexi scheme

Job summary

Northumberland County Council is recruiting two Wellbeing and Community Advisers to provide frontline advice and support to residents accessing welfare and crisis assistance services across Northumberland. You will assess circumstances, signpost to welfare, financial and community services, and manage a caseload from initial assessment through to resolution.

This fixed-term role until 31 March 2029 offers opportunities to promote independence, work with partner organisations, and contribute to

Qualifications

• Undertaking initial enquiries, assessments and triage to identify residents' financial, social and wellbeing needs.
• Providing advice, guidance and signposting to welfare, financial and community support services.
• Assessing eligibility and making decisions on local welfare assistance applications in line with agreed policies and procedures.
• Managing a caseload from initial assessment through to resolution, ensuring a high standard of customer support.
• Identifying safeguarding concerns and taking appropriate action where required.
• Monitoring case activity and financial awards, escalating risks and identifying trends to support service improvement.
• Supporting and coordinating the day-to-day work of colleagues, providing guidance and promoting consistent practice.
• Working with partner organisations and delivering outreach activity to support early intervention and improve outcomes for residents.

Responsibilities

• Provide frontline advice, guidance and signposting to welfare and community services.
• Assess eligibility and make decisions on welfare assistance applications.
• Manage a caseload from initial assessment to resolution with strong customer support.
• Identify safeguarding concerns and take appropriate action.
• Coordinate outreach activities to support early intervention and better outcomes.
• Support colleagues and promote consistent practice within the team.

Skills

Communication

Decision making

Empathy

Job description

Northumberland County Council is recruiting two Wellbeing and Community Advisers to provide frontline advice and support to residents accessing welfare and crisis assistance services across Northumberland. You will assess circumstances, signpost to welfare, financial and community services, and manage a caseload from initial assessment through to resolution.

This fixed-term role until 31 March 2029 offers opportunities to promote independence, work with partner organisations, and contribute to