Wellbeing and Community Adviser

North East Combined Authority; Morpeth; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexi scheme

Job summary

Northumberland County Council is seeking two Wellbeing & Community Advisers to provide frontline advice and support to residents across Northumberland. You will guide residents to welfare and community services, assess eligibility, and manage caseloads from initial enquiry to resolution, promoting independence and better life outcomes.

The role is fixed term until 31 March 2029 and requires strong communication and decision-making skills to help residents access the support they need.

Responsibilities

• Undertaking initial enquiries, assessments and triage to identify residents' financial, social and wellbeing needs.
• Providing advice, guidance and signposting to welfare, financial and community support services.
• Assessing eligibility and making decisions on local welfare assistance applications in line with agreed policies and procedures.
• Managing a caseload from initial assessment through to resolution, ensuring a high standard of customer support.
• Identifying safeguarding concerns and taking appropriate action where required.
• Monitoring case activity and financial awards, escalating risks and identifying trends to support service improvement.
• Supporting and coordinating the day-to-day work of colleagues, providing guidance and promoting consistent practice.
• Working with partner organisations and delivering outreach activity to support early intervention and improve outcomes for residents.

Job description

Wellbeing & Community Adviser

Fixed term until March 2029

The Service

Safe and Resilient Communities exists to create safe, resilient, and thriving communities by enabling coordinated and asset-based approaches that reduce inequalities, prevent escalation of need, and improve the life chances of residents. Working collaboratively with statutory partners, voluntary organisations, and local communities, the service supports neighbourhood-level solutions that strengthen connections, increase independence, and minimise unnecessary demand on statutory services.

It leads the development and delivery of welfare support policies, community safety initiatives, and resilience programmes that help residents prepare for, respond to, and recover from emergencies or wider societal challenges. Through strategic collaboration with leisure providersand community partners, the service also supports the delivery of inclusive sport, active living, and community hub activities that promote wellbeing and widen access for all. Overall, the service acts as a strategic enabler, bringing partners together to deliver coordinated, preventative, and community-focused outcomes.

The Role

We are recruiting for 2 x Wellbeing and Community Adviser's to provide frontline advice, guidance and support to residents accessing welfare and crisis assistance services across Northumberland. This is a rewarding role where you will work directly with residents, helping them access financial support, benefits, local welfare assistance and wider community services.

As a key member of the team, you will assess individual circumstances, identify appropriate support pathways and ensure residents receive timely and effective assistance. You will also play an important role in promoting independence, improving outcomes and supporting the Council's Communities First approach.

Key responsibilities will include:

• Undertaking initial enquiries, assessments and triage to identify residents' financial, social and wellbeing needs.
• Providing advice, guidance and signposting to welfare, financial and community support services.
• Assessing eligibility and making decisions on local welfare assistance applications in line with agreed policies and procedures.
• Managing a caseload from initial assessment through to resolution, ensuring a high standard of customer support.
• Identifying safeguarding concerns and taking appropriate action where required.
• Monitoring case activity and financial awards, escalating risks and identifying trends to support service improvement.
• Supporting and coordinating the day-to-day work of colleagues, providing guidance and promoting consistent practice.
• Working with partner organisations and delivering outreach activity to support early intervention and improve outcomes for residents.

This role is ideal for someone with experience of supporting vulnerable individuals, strong communication and decision-making skills, and a passion for helping residents access the support they need to improve their wellbeing and quality of life.

Please note: this role is fixed term until 31 March 2029.

Northumberland County Council's (NCC) vision is ‘Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

Further information

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930