Wellbeing and Community Adviser

Northumberland County Council Jobs; Morpeth; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexi scheme

Job summary

Northumberland County Council is recruiting two Wellbeing and Community Advisers to provide frontline advice and support to residents accessing welfare and crisis assistance services across Northumberland. You will assess circumstances, signpost to welfare, financial and community services, and manage a caseload from initial assessment through to resolution.

This fixed-term role until 31 March 2029 offers opportunities to promote independence, work with partner organisations, and contribute to

Qualifications

• Undertaking initial enquiries, assessments and triage to identify residents' financial, social and wellbeing needs.
• Providing advice, guidance and signposting to welfare, financial and community support services.
• Assessing eligibility and making decisions on local welfare assistance applications in line with agreed policies and procedures.
• Managing a caseload from initial assessment through to resolution, ensuring a high standard of customer support.
• Identifying safeguarding concerns and taking appropriate action where required.
• Monitoring case activity and financial awards, escalating risks and identifying trends to support service improvement.
• Supporting and coordinating the day-to-day work of colleagues, providing guidance and promoting consistent practice.
• Working with partner organisations and delivering outreach activity to support early intervention and improve outcomes for residents.

Responsibilities

• Provide frontline advice, guidance and signposting to welfare and community services.
• Assess eligibility and make decisions on welfare assistance applications.
• Manage a caseload from initial assessment to resolution with strong customer support.
• Identify safeguarding concerns and take appropriate action.
• Coordinate outreach activities to support early intervention and better outcomes.
• Support colleagues and promote consistent practice within the team.

Skills

Communication

Decision making

Empathy

Job description

Wellbeing & Community Adviser Fixed term until March 2029

The ServiceSafe and Resilient Communities exists to create safe, resilient, and thriving communities by enabling coordinated and asset-based approaches that reduce inequalities, prevent escalation of need, and improve the life chances of residents. Working collaboratively with statutory partners, voluntary organisations, and local communities, the service supports neighbourhood-level solutions that strengthen connections, increase independence, and minimise unnecessary demand on statutory services. It leads the development and delivery of welfare support policies, community safety initiatives, and resilience programmes that help residents prepare for, respond to, and recover from emergencies or wider societal challenges. Through strategic collaboration with leisure providers and community partners, the service also supports the delivery of inclusive sport, active living, and community hub activities that promote wellbeing and widen access for all. Overall, the service acts as a strategic enabler, bringing partners together to deliver coordinated, preventative, and community-focused outcomes.

The Role

We are recruiting for 2 x Wellbeing and Community Adviser's to provide frontline advice, guidance and support to residents accessing welfare and crisis assistance services across Northumberland. This is a rewarding role where you will work directly with residents, helping them access financial support, benefits, local welfare assistance and wider community services. As a key member of the team, you will assess individual circumstances, identify appropriate support pathways and ensure residents receive timely and effective assistance. You will also play an important role in promoting independence, improving outcomes and supporting the Council's Communities First approach.

• Undertaking initial enquiries, assessments and triage to identify residents' financial, social and wellbeing needs.
• Providing advice, guidance and signposting to welfare, financial and community support services.
• Assessing eligibility and making decisions on local welfare assistance applications in line with agreed policies and procedures.
• Managing a caseload from initial assessment through to resolution, ensuring a high standard of customer support.
• Identifying safeguarding concerns and taking appropriate action where required.
• Monitoring case activity and financial awards, escalating risks and identifying trends to support service improvement.
• Supporting and coordinating the day-to-day work of colleagues, providing guidance and promoting consistent practice.
• Working with partner organisations and delivering outreach activity to support early intervention and improve outcomes for residents.

This role is ideal for someone with experience of supporting vulnerable individuals, strong communication and decision-making skills, and a passion for helping residents access the support they need to improve their wellbeing and quality of life.

Please note: this role is fixed term until 31 March 2029.

Northumberland County Council's (NCC) vision is "Land of Great Opportunities", for current and future generations. We believe there is no better place to live and work.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Further information

Stay connected with us on social media to keep up to date with Northumberland County Council's latest job opportunities.

Facebook: NCC Jobs Group

LinkedIn: Northumberland County Council Jobs