Community Adviser

NORTHUMBRIAN CITIZENS ADVICE BUREAU; Ashington; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

36 days annual leave

Employee Assistance Programme

Company Pension Scheme

Payroll savings with NEFirst Credit Un

Job summary

Citizens Advice Northumberland seeks a Community Adviser to deliver services across county offices and outreach locations. Prior advice experience is preferred, but motivated individuals can learn through our training programme.

The role requires excellent communication, strong digital skills, and willingness to travel to sites throughout Northumberland as part of a flexible, team-driven mission.

Qualifications

• Experience in delivering advice or customer services preferred.
• willingness to learn through our training programme.
• Ability to travel to multiple sites across Northumberland.

Responsibilities

• Deliver services across county offices and outreach locations.
• May require travel to various sites across Northumberland.
• Participate in comprehensive training and development programme.

Skills

Communication

Digital skills

Job description

Community Adviser

Community Adviser

Citizens Advice Northumberland is seeking a Community Adviser to deliver services across our county offices and outreach locations. While prior advice experience is preferred, we welcome applications from highly motivated individuals eager to learn and develop through our comprehensive training programme.

The ideal candidate will possess outstanding communication abilities, strong digital skills, and a genuine commitment to our mission. The ability to travel to various sites throughout Northumberland is essential for this role.

Employees benefit from:

• Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
• Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
• Full training appropriate to the role
• 36 days annual leave (including bank holidays) for full time employees
• Access to our Employee Assistance Programme
• NEFirst Credit Union payroll savings scheme
• Enrolment in the Company Pension Scheme

Citizens Advice Northumberland is a Disability Confident employer and member of the Shine North East accreditation.

Vacancy Details

Salary: £25,090 – £27,550 depending on relevant experience

Hours: As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer anything up to 37 hours a week.

Location: Northumberland based

Closing date: 9:00 am Tuesday 07 October 2026

Interview date: Wednesday 15 October 2026

To find out more about the role contact:

E: [e-mail]

T: 01670 618008