Housekeeping Manager

Novotel Hotels; York and North Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Training and development programs

Discount card to Accor hotels

Complimentary UK hotel stays

Meals on duty

Uniforms

Employee Advisory Service

Discounts with partners

Job summary

AccorInvest UK is seeking an experienced Head Housekeeper for our York property to lead the housekeeping team, ensure 100% room readiness, and deliver exceptional guest experiences. You will manage staffing, training, and cost control within brand standards and safety guidelines.

Join us to contribute to a caring hospitality environment, with opportunities for professional growth and employee development across Accor hotels in the UK.

Qualifications

• Previous experience as Head Housekeeper in a similar sized property.
• Knowledge of hotel PMS System, Microsoft Office applications.
• Excellent English, verbal and written communication skills.
• Must possess outstanding guest service skills and be guest-oriented.

Responsibilities

• Manage recruitment of housekeeping staff, scheduling and planning of departmental rosters and training schedules.
• Ensure all rooms are checked for 100% readiness prior to guest arrival.
• Control department costs and ensure compliance with brand standards.
• Promote a high standard of cleanliness and safety across the department.

Job description

Company Description
Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.
Our hotel consists of 146 bedrooms, 6 meeting Rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.
Join us at Accor, where life pulses with passion!?
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,?
Join us and become a Heartist®.
Job Description
To promote a helpful and professional image to the Customer with full cooperation when requiring assistance, ensuring a prompt, caring and helpful attitude.
To strive and anticipate the customer’s needs whenever possible to enhance quality service, and in turn enhance customer satisfaction.
To give full cooperation to any employees requiring assistance in a prompt, caring and helpful manner. To be flexible in assisting around the Hotel in response to the business and customer needs.
To maintain regular and effective communication with the Team. Also, attend Hotel Meetings when required.
To manage the recruitment of employees scheduling and planning of departmental rosters, departmental orientation employees and training schedules.
To assist in creating an environment which promotes employees’ morale that encourages employees
To deliver Departmental Service Standards aligned to ACCOR Brand Standards.
To help control operating costs within the standards set under the direction of the Rooms Division Manager.
To identify and report hazards and maintenance requirements in the workplace and follow through with other Heads of Department to ensure no defects.
To comply with statutory and legal requirements for fire, health and safety within your department. Check that members of your Department are also aware of these requirements and are working in accordance to them.
Communicates to employees the importance of meeting customer as well as regulatory & statutory needs.
Ensures the availability of resources to carry out all tasks.
Ensures customer requirements are determined and met.
Actively promotes an awareness of customer requirements throughout the organization.
Ensures that responsibilities and authorities are defined and communicated within the organization.
Ensures appropriate communication processes are established.
Determines the necessary competence for employees and provide training or other actions to satisfy these needs.
Ensure that employees are aware of the relevance and importance of their activities and how they contribute to the department objectives.
Understands and is aware of all fire and safety procedures.
Administration
Ensures that all department reports and correspondence are completed punctually and accurately.
Ensures proper control of the keys allocated to the housekeeping department.
Ensures proper handling and control of lost and found.
Ensures proper requisitioning and controlling of supplies.
Ensures proper assignments of work to housekeeping employees.
Ensures effective control of linen (receiving, recording and storage)
Monitors through regular inventories and analysis of losses.
Operational
Ensures through effective supervision that all services offered in the housekeeping department are always available and are carried out with the outmost efficiency and courtesy as per the department operations manual.
Liaises with laundry and technical services departments to ensure the smooth flow of linen supplies and repair work.
Liaises with the Front Office on anticipated guest check-ins, checkouts, room assignments and rooming list.
Conducts periodic inspections of all hotel areas to check the cleaning standards.
Ensures the proper ordering of cleaning supplies and guest supplies and to check that they are handled and stored correctly.
Ensures that all rooms are checked prior to the arrival of the guest for 100% readiness.
Ensures that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.
Ensures proper arrangement and maintenance of flowers and plants in the guest rooms and public areas.
Conducts regular housekeeping meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.
Uses the guest history system to its fullest potential
Financial
Assists the Rooms Division Manager in the preparation of the department’s budget.
Ensures that the department’s operational budget is in line and costs are strictly controlled.
Ensure manning and competence level of selected employees is sufficient for the department to meet the needs of the organization and customer.
Talent and Culture
Ensures that all employees report for duty punctually wearing the correct uniform and name badge at all times.
Assists in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
Together with Rooms Division Manager ensures employees evaluations are conducted for all housekeeping employees to review their general performance, discuss existing performance and areas of improvements by conducting probationary, bi-monthly and yearly appraisals.
Monitors the result of monthly Trust You results and maintaining positive feedback by consistently provided quality service to our guests.
Comes up with training plan that will enhance employee’s performance and motivate them to be more effective in their work.
Ensures that all employees have a complete understanding of and adhere to the hotel’s policy and procedures.
Training & Quality
Maintain Appropriate Records Of Education, Training, Skills And Experience.
Provide constant coaching, counselling and discipline to employees to ensure their capability to meet the needs of the customer and the organization.
Control department forms and records according to the Hotel and Brand Standards for Document Control.
Qualifications

• Previous experience as Head Housekeeper in a similar sized property
• Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment
• Ability to perform assigned duties with attention to detail, speed and accuracy
• Excellent written and oral communication skills
• Must possess outstanding guest service skills
• Must be guest-oriented, enthusiastic with a vibrant personality
• Must have “hands on” approach
• Must maintain composure at all times and work objectivity in stressful, high‑pressure situations
• Ability to approach all encounters with guests and employees in a professional manner
• Must be a good listener and be able to follow instructions
• Must be a good team player
• Education - Experience:
• Excellent English, verbal and written communication skills
• Comparable environment
• Prior experience in Union Environment highly preferred
  

Additional Information
Benefits
Great talent deserves great rewards so here’s just some of what we are able to offer:

• Training and development programs
• Discount card to be used in Accor hotels worldwide
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
• Meals on duty
• Uniforms
• Employee Advisory Service
• Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )
  

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