Front Office Manager: Lead Guest Experience & Team Growth

Dalata Hotel Group Plc; City of Westminster; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Employee rate on rooms

Friends & Family rate 30%

Extra annual leave day

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group is seeking an experienced Front Office Manager in the United Kingdom. You will lead the front office team to deliver exceptional guest experiences, drive quality metrics, and align with hotel strategy under the General Manager’s guidance.

You will shape culture, foster high performance, and contribute to the continued growth of the hotel while supporting a positive work environment and staff development. This role demands strong leadership and customer-focused excellence.

Qualifications

• 2-3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.

Responsibilities

• Ensure that guests have the highest quality experience.
• Lead the team in achieving goals related to audits and guest feedback.
• Develop and mentor the front office team for progression.
• Assist in managing front office departmental operations.
• Contribute to the strategic management of the hotel.

Skills

People leadership

Organizational skills

Team collaboration

Guest service

Job description

Dalata Hotel Group is seeking an experienced Front Office Manager in the United Kingdom. You will lead the front office team to deliver exceptional guest experiences, drive quality metrics, and align with hotel strategy under the General Manager’s guidance.

You will shape culture, foster high performance, and contribute to the continued growth of the hotel while supporting a positive work environment and staff development. This role demands strong leadership and customer-focused excellence.