Front Office Team Lead — Guest Experience & Operations

Delta Hotels by Marriott Tudor Park Country Club; Maidstone; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Complimentary Leisure Club membership

Global hotel discounts for you, family

Benefit Hub access with deals

Training and development opportunities

Job summary

Delta Hotels by Marriott Tudor Park Country Club is seeking a Front Office Assistant Manager in Maidstone to lead the reception team and uphold exceptional guest experiences. You will work closely with the Front Office Manager to drive service excellence and ensure smooth day-to-day operations of the front desk.

You will supervise the team, manage check-ins/check-outs, handle guest inquiries, and collaborate with Housekeeping to optimise room readiness.

Qualifications

• Experience in a Front Office leadership role within a hotel.
• Strong people management and guest service focus.
• Excellent communication and interpersonal abilities.
• Organised and able to manage multiple priorities.
• Knowledge of hotel operations and performance metrics.

Responsibilities

• Support the Front Office Manager in daily operations of Reception and Front Office.
• Lead and supervise the Front Office team to ensure exceptional guest service.
• Oversee check-in/check-out procedures and guest inquiries.
• Coordinate with Housekeeping for room readiness and availability.
• Ensure accurate reservations, billing and payments.
• Assist with training and coaching of team members.
• Manage staffing, shift planning and departmental communications.
• Monitor guest satisfaction and drive service improvements.

Skills

Front Office Leadership

Team Management

Guest Service

Communication

Organisational Skills

Problem-Solving

Tools

Opera PMS

Job description

Delta Hotels by Marriott Tudor Park Country Club is seeking a Front Office Assistant Manager in Maidstone to lead the reception team and uphold exceptional guest experiences. You will work closely with the Front Office Manager to drive service excellence and ensure smooth day-to-day operations of the front desk.

You will supervise the team, manage check-ins/check-outs, handle guest inquiries, and collaborate with Housekeeping to optimise room readiness.