Front Office Supervisor (Maternity Cover)

Novotel Hotels; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Training & development

Staff discount

Complimentary stays

Meals on duty

Uniforms & laundry

Refer a friend

Employee support service

Partner discounts

Job summary

Novotel London Bridge is seeking a Front Office Supervisor for maternity cover. You will support the Room Division Manager in daily operations, ensuring guest service standards, smooth operations and a positive team culture.

You’ll supervise the Front Office team, handle guest inquiries, assist with training and performance management, and liaise with Housekeeping and Maintenance to deliver a welcoming experience.

Qualifications

• Previous Front Office or hotel supervisory experience.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Good organisational skills and attention to detail.
• Ability to work under pressure and manage changing priorities.
• Professional, approachable and confident manner.
• Good knowledge of hotel systems and Microsoft Office.

Responsibilities

• Assist in managing daily Front Office operations, including reception and guest services.
• Supervise, support and motivate the Front Office team to deliver excellent guest service.
• Ensure all hotel and Front Office standards, procedures and brand requirements are followed.
• Handle guest enquiries, feedback and complaints professionally and efficiently.
• Support staff training, onboarding and performance management.
• Monitor room allocations, arrivals, departures and VIP/guest requirements.
• Assist with cash handling, daily reports and other Front Office administration.
• Work closely with Housekeeping, Maintenance and other departments to ensure smooth operations.
• Act as a manager on duty when required and make operational decisions in the absence of the Room Division Manager.
• Promote a positive team culture and ensure the hotel consistently delivers a welcoming guest experience.
• Morning or/and evening shifts and weekends with occasional night shift cover (maternity cover).

Skills

Front Office supervisory

Leadership

Customer service

Organisational skills

Communication skills

MS Office

Problem solving

Job description

Novotel London Bridge is seeking a Front Office Supervisor for maternity cover. You will support the Room Division Manager in daily operations, ensuring guest service standards, smooth operations and a positive team culture.

You’ll supervise the Front Office team, handle guest inquiries, assist with training and performance management, and liaise with Housekeeping and Maintenance to deliver a welcoming experience.