Front Office Supervisor

Royal Lancaster London; City of Westminster; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Restaurant & Spa discounts

Friends & Family rates

Complimentary stay after probation

Private medical insurance

Season ticket loan

Employee Assistance Programme

Bike to work

Free meals on duty

Job summary

Royal Lancaster London is seeking a Front Office Supervisor to lead the team and ensure memorable five-star service for guests at our central London property. You will manage check-in processes, supervise colleagues, and drive guest satisfaction while maintaining high standards of operation.

The role offers a permanent, full-time position with a focus on development, bonuses via performance, and opportunities to participate in management programmes and staff benefits at one of London's premier

Qualifications

• Experience in front office operations or guest services.
• Strong leadership and team supervision skills.
• Excellent communication and customer service orientation.

Responsibilities

• Ensure guests are registered efficiently and professionally.
• Confidently use OperaCloud and KnowCross systems.
• Upsell room types at every opportunity to meet targets.
• Complete all tasks in the Front Office Supervisor's checklist.

Skills

Customer service

Supervision

Upselling

Staff training

Shift leadership

Tools

OperaCloud

KnowCross

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side everyday? If so, we would like you to come and join us as a Front Office Supervisor at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Front Office Supervisorare:

• Annual earnings up to £32,000.00 (£28,909.55 base salary + non-contractual tronc)
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa's across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Front Office Supervisor, to join our Front Office Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Front Office Supervisor, your main duties and expectations for the role will include:

• Ensure all guests are registered efficiently and appropriately, maintaining high standards of supervision and administration in line with departmental standards (AA Red Star & LQA Standards).
• Confidently use various computer systems such as OperaCloud, KnowCross
• Upsell room types at every available opportunity to achieve the departmental upselling goal
• Complete all tasks outlined in the Front Office Supervisor's checklist.

You will be required to work 40hours per week, on a shift rota.

We are …

• Best Employer for 2021 at Springboard's Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers' Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what's in the glass, not whether its half full or empty, so if you feel this Front Office Supervisorrole is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK