Guest Experience Host — Front of House (Maternity Cover)

Edyn; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Locke London Tower Bridge is seeking a Front of House Assistant (Maternity Cover) to welcome guests, manage check-ins/check-outs and assist across restaurant and bar outlets. You will share local knowledge to elevate every stay and support the wider hotel operation with a friendly, proactive approach.

The role requires strong communication, the ability to multi-task under pressure and a collaborative mindset. Prior hotel reception experience is ideal, with enthusiasm for guest-centred service.

Qualifications

• Previous hotel reception experience.
• Experience in food and beverage services is desirable.
• Experience using PMS and POS systems.

Responsibilities

• Welcome every guest with genuine warmth, personality and professionalism.
• Deliver seamless check-ins, check-outs, reservations and guest support.
• Share local knowledge and personalised recommendations to enhance every stay.
• Host our vibrant public spaces, creating a welcoming atmosphere and resolving guest queries with confidence.
• Provide outstanding food and beverage service across our restaurant, bar, breakfast and grab-and-go outlets.
• Keep our hotel looking its best, maintaining high standards of presentation, cleanliness and safety.
• Support events, hotel activations and work flexibly across departments to meet the needs of the business.
• Be a collaborative team player who brings energy, positivity and a passion for creating unforgettable guest experiences.

Skills

Strong communication

Guest interaction

Multi-tasking

Positive energy

Team player

Tools

PMS

POS systems

Job description

Locke London Tower Bridge is seeking a Front of House Assistant (Maternity Cover) to welcome guests, manage check-ins/check-outs and assist across restaurant and bar outlets. You will share local knowledge to elevate every stay and support the wider hotel operation with a friendly, proactive approach.

The role requires strong communication, the ability to multi-task under pressure and a collaborative mindset. Prior hotel reception experience is ideal, with enthusiasm for guest-centred service.