Front Office Supervisor

Royal Lancaster London; Greater London; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Pension plan

Restaurant discounts

Spa discounts

Friends & Family rates

Complimentary stay after probation

Private medical insurance

Season ticket loan

Bike to work

Laundry service

Free meals on duty

Wellbeing support

Job summary

Royal Lancaster London is seeking a Front Office Supervisor to lead daily front desk operations and uphold five-star service standards for our guests. You’ll supervise team members, ensure smooth check-ins, and drive guest satisfaction in a busy central-London setting.

The role offers a permanent, on-site position with a 40-hour week and opportunities for professional growth through our development programmes.

Qualifications

• Front Office supervisory or team-lead experience in hospitality.
• Ability to work 40 hours per week on a shift rota.
• Eligibility to work in the UK.

Responsibilities

• Register guests efficiently and maintain high supervision standards in line with departmental norms (AA Red Star & LQA).
• Confidently use OperaCloud and KnowCross systems.
• Upsell room types to achieve departmental goals.
• Complete tasks outlined in the Front Office Supervisor checklist.

Skills

Customer service

Leadership

Communication

Upselling

Tools

OperaCloud

KnowCross

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Front Office Supervisorat the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Front Office Supervisorare:

• Annual earnings up to £32,000.00 (£28,909.55 base salary + non-contractual tronc)
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Front Office Supervisor, to join our Front Office Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Front Office Supervisor, your main duties and expectations for the role will include:

• Ensure all guests are registered efficiently and appropriately, maintaining high standards of supervision and administration in line with departmental standards (AA Red Star & LQA Standards).
• Confidently use various computer systems such as OperaCloud, KnowCross
• Upsell room types at every available opportunity to achieve the departmental upselling goal
• Complete all tasks outlined in the Front Office Supervisor’s checklist.

You will be required to work 40hours per week, on a shift rota.

We are …

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

All applicants must be legally eligible to work in the UK