Guest Experience Leader — Front Office Supervisor

Hilton; Watford; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Job summary

Join Hilton in Watford as a Front Office Supervisor, where your leadership will supervise daily operations and enhance guest experiences. You'll ensure smooth check-ins, resolve issues, and inspire your team to deliver exceptional service.

This role requires a passion for hospitality, strong leadership skills, and integrity. Employees enjoy fantastic benefits including travel perks, stock purchase options, and mental health resources.

Qualifications

• Passion for hospitality and delivering memorable experiences.
• Integrity and doing the right thing.
• Ability to inspire others through leadership.

Responsibilities

• Supervise front office team and ensure smooth operations.
• Create team schedules and provide training.
• Resolve guest inquiries and manage escalated issues.
• Monitor guest traffic and adjust team coverage.

Skills

Leadership

Teamwork

Customer service

Job description

Join Hilton in Watford as a Front Office Supervisor, where your leadership will supervise daily operations and enhance guest experiences. You'll ensure smooth check-ins, resolve issues, and inspire your team to deliver exceptional service.

This role requires a passion for hospitality, strong leadership skills, and integrity. Employees enjoy fantastic benefits including travel perks, stock purchase options, and mental health resources.