Guest Experience Lead — Front Desk Operations

Hyatt Hotels Corporation; Wythall CP; On-site; GBP 25,000 - 32,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Front Desk Supervisor to oversee daily operations, ensuring exceptional guest experiences and efficient handling of reservations, check-ins, and related services. You will lead a team, implement standards, and coordinate with departments to maximize revenue and guest satisfaction.

The role requires strong communication, problem-solving, and a team-oriented mindset, with a focus on maintaining high service levels during peak times.

Qualifications

• Must be able to communicate in English clearly and professionally.
• Strong customer service and guest-relations skills are required.
• Ability to manage multiple tasks, coordinate with teams, and resolve issues.
• Familiarity with basic math for room revenue and reporting.

Responsibilities

• Supervise daily Front Desk operations to maximize revenues and guest satisfaction.
• Interview, hire, train, and evaluate Front Desk staff; address performance or disciplinary issues as needed.
• Respond to guest requests, resolve problems, and accommodate groups for repeat business.
• Ensure adherence to company SOPs and LSOPs; supervise Guest Service Agents; handle emergencies calmly.

Skills

English communication

Customer service

Team player

Mathematical skills

Computer literacy

Conflict resolution

Tools

Front desk software

Job description

Hyatt Hotels Corporation seeks a Front Desk Supervisor to oversee daily operations, ensuring exceptional guest experiences and efficient handling of reservations, check-ins, and related services. You will lead a team, implement standards, and coordinate with departments to maximize revenue and guest satisfaction.

The role requires strong communication, problem-solving, and a team-oriented mindset, with a focus on maintaining high service levels during peak times.