Front Office Supervisor

Hilton; Reading; On-site; GBP 28,000 - 36,000; Full time

Job summary

Hilton in Reading seeks a Front Office Supervisor to oversee daily front office operations, ensure top-notch guest service, and lead a dynamic team. You will drive guest satisfaction, promote hotel services, and coach staff to uphold Hilton's hospitality standards.

The role emphasizes VIP guest experience, up-selling initiatives, and maintaining an engaging work environment that reflects Hilton’s renowned culture and values.

Qualifications

• Experience overseeing front office activities and guest services.
• Ability to monitor guest satisfaction and implement improvements.
• Experience in promoting hotel services and up-selling.
• Excellent communication and coaching abilities.
• Commitment to Hilton core values: hospitality, integrity, leadership, teamwork, ownership.

Responsibilities

• Oversee daily front office operations and guest services.
• Monitor guest satisfaction and guide service improvements.
• Promote hotel services and drive occupancy through upselling.
• Provide training and updates to the front office team.
• Welcome guests and resolve inquiries promptly.
• Review VIP reservations to ensure seamless check-ins/outs.
• Supervise and develop front office staff; foster a positive work environment.

Skills

Front Office Operations

Guest Service

Team Leadership

Upselling

Communication

Job description

Job Description

Exceptional Hospitality Starts with YouPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just helping oversee daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Support daily front office operations: Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.