Front Office Supervisor

Hilton; Watford; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Job summary

Join Hilton in Watford as a Front Office Supervisor, where your leadership will supervise daily operations and enhance guest experiences. You'll ensure smooth check-ins, resolve issues, and inspire your team to deliver exceptional service.

This role requires a passion for hospitality, strong leadership skills, and integrity. Employees enjoy fantastic benefits including travel perks, stock purchase options, and mental health resources.

Qualifications

• Passion for hospitality and delivering memorable experiences.
• Integrity and doing the right thing.
• Ability to inspire others through leadership.

Responsibilities

• Supervise front office team and ensure smooth operations.
• Create team schedules and provide training.
• Resolve guest inquiries and manage escalated issues.
• Monitor guest traffic and adjust team coverage.

Skills

Leadership

Teamwork

Customer service

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make each guest’s stay special.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check‑ins, check‑outs, and guest service delivery.
• Lead day‑to‑day team operations: Create team schedules, assign tasks, lead pre‑shift meetings, and provide training, guidance, and in‑the‑moment feedback.
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
• Manage special projects: Lead department initiatives or ad‑hoc assignments.

Qualifications

A passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to build your financial future.
• Paid parental leave – We offer paid leave for eligible team members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single compassionate point of contact for both practical support and emotional care.
• Mental health resources – Through our Care for All hub, we provide resources to help team members care for themselves, their team, and loved ones. Eligible team members receive free counseling and support through our employee assistance program (EAP).
• Benefits availability may vary depending on location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.