Front Office & Guest Experience Lead

Malmaison; England; On-site; GBP 32,000 - 39,000; Full time

Job summary

Hotel du Vin in Reading is seeking a Front of House Manager to lead the Reception team and deliver outstanding guest experiences. You will own day-to-day Front Office operations, ensuring a warm welcome, seamless stay and memorable departure for every guest.

You will drive service excellence, manage recruitment and training, and identify opportunities to upsell rooms and hotel services while maintaining the brand’s high standards in a fast-paced environment.

Qualifications

• Experience managing a front office or reception team in a hotel environment.
• Strong guest-service ethos and ability to lead a high-performing team.

Responsibilities

• Lead and inspire the Reception team to deliver warm welcomes and seamless stays.
• Oversee day-to-day Front Office operations,Maintaining high service standards.
• Identify opportunities to upsell rooms, packages and hotel services.
• Recruit, onboard, train and develop staff to reach potential.

Skills

People management

Guest service

Team leadership

Recruitment

Onboarding

Training

Tools

Opera Cloud

Job description

Hotel du Vin in Reading is seeking a Front of House Manager to lead the Reception team and deliver outstanding guest experiences. You will own day-to-day Front Office operations, ensuring a warm welcome, seamless stay and memorable departure for every guest.

You will drive service excellence, manage recruitment and training, and identify opportunities to upsell rooms and hotel services while maintaining the brand’s high standards in a fast-paced environment.