Front Office Supervisor — Guest Experience & Operations

RBH; Glasgow; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Course sponsorship

F&B discount

Refer a Friend £250

Flexible working

Wagestream pay option

Life Insurance

Employee Assistance Programme

Wellbeing events

Free meals on duty

Job summary

RBH is seeking a Front Office Supervisor to lead the hotel front desk team in delivering outstanding guest service. You will oversee check-in/out, room assignment, billing accuracy and strive to minimize wait times while maintaining high service standards.

Ideal candidates have 1–2 years in a supervisory front desk role, strong communication, budgeting awareness and proficiency with PMS systems (Opera or similar) and MS Office. Flexibility to work evenings, weekends and holidays is required.

Qualifications

• Minimum 1–2 years of front desk supervisory experience in hospitality.
• Proven ability to lead a team and coach for performance.
• Excellent communication and interpersonal skills.
• Strong organizational skills for daily operations.
• Familiarity with budgeting, forecasting and cash handling.
• Experience with PMS systems (Opera or similar) and MS Office.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Lead front office team to deliver guest service.
• Address guest needs promptly and professionally.
• Oversee check-in/out, room assignment, and billing.
• Recruit, train and mentor front desk staff.
• Serve as primary contact for guest concerns.
• Manage front office budgets and cash handling.
• Maintain occupancy, rates, and guest profiles.
• Motivate team to upsell room upgrades.
• Ensure compliance with safety standards.

Skills

Front desk supervision

Team leadership

Budgeting & forecasting

PMS Opera

MS Office

Guest service

Communication

Tools

Opera PMS

MS Office

Job description

RBH is seeking a Front Office Supervisor to lead the hotel front desk team in delivering outstanding guest service. You will oversee check-in/out, room assignment, billing accuracy and strive to minimize wait times while maintaining high service standards.

Ideal candidates have 1–2 years in a supervisory front desk role, strong communication, budgeting awareness and proficiency with PMS systems (Opera or similar) and MS Office. Flexibility to work evenings, weekends and holidays is required.