Front Office Supervisor: Lead Team & Exceptional Guest Experience

Aimbridge; Manchester; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Training opportunities

Hotel discounts

Stream pay savings

Employee assistance

Incentives

Staff meals

Staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office Supervisor in Manchester to oversee the front office team and ensure guests receive exemplary service during their stay.

You will manage the front desk, reservations, and guest complaints, supporting the head of department in training staff while enforcing policies and maintaining guest satisfaction. You’ll play a vital role in delivering a first-class experience aligned with our brand standards.

Qualifications

• Leadership and team management in guest services.
• Excellent customer service to handle guest complaints and ensure satisfaction.
• Strong organisational skills to manage reservations and maintain a clean, organized workspace.
• Understanding of hotel policies and procedures; familiarity with hotel computer systems and software.

Responsibilities

• Oversee the Front Office Team and ensure guests receive excellent service.
• Manage front desk operations, reservations, and guest complaints; ensure rooms and public areas are clean and well-maintained.
• Assist head of department in training staff and enforcing guest service policies.
• Maintain positive relationships with guests and uphold brand standards.

Skills

Leadership

Customer service

Organisational skills

Hotel policies

Hospitality software

Job description

Aimbridge Hospitality EMEA is seeking a Front Office Supervisor in Manchester to oversee the front office team and ensure guests receive exemplary service during their stay.

You will manage the front desk, reservations, and guest complaints, supporting the head of department in training staff while enforcing policies and maintaining guest satisfaction. You’ll play a vital role in delivering a first-class experience aligned with our brand standards.