Front Office Supervisor: Guest Experience Leader

Delta Hotels by Marriott Newcastle Gateshead; Gateshead; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee Assistance Programme

Career development

Training programs

Job summary

Delta Hotels by Marriott Newcastle Gateshead is seeking a dedicated Guest Services team member to join our front-of-house operations in Gateshead. You will help deliver warm, efficient service to guests and support daily operations across the guest services team.

In return, you will benefit from Marriott's global ethos, including free meals on duty, a provided uniform, staff discounts across 140 countries, a good pension scheme, confidential wellbeing support, and opportunities for career

Qualifications

• At least 1 year of related work experience in a customer service role.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily operations of guest services, ensuring smooth and efficient service.
• Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
• Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all guest service areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Skills

Customer service

Job description

Delta Hotels by Marriott Newcastle Gateshead is seeking a dedicated Guest Services team member to join our front-of-house operations in Gateshead. You will help deliver warm, efficient service to guests and support daily operations across the guest services team.

In return, you will benefit from Marriott's global ethos, including free meals on duty, a provided uniform, staff discounts across 140 countries, a good pension scheme, confidential wellbeing support, and opportunities for career