Front Office Manager | Guest Experience & Team Leader

KE Hotels (Newcastle); Newcastle upon Tyne; On-site; GBP 35,000 - 47,000; Full time

Job summary

KE Hotels (Newcastle) is seeking an experienced Front Office Manager to lead the Front Office team and deliver outstanding guest experiences. You will oversee the front desk, drive service excellence, and perform Duty Manager duties as required.

Key responsibilities include training and development of the team, rostering, and ensuring brand standards. The role requires strong leadership, customer focus, and financial acumen with readiness to work evenings and weekends.

Qualifications

• Previous experience as Front Office Manager, Assistant Front Office Manager, or similar hotel leadership role.
• Strong leadership and team development skills.
• Excellent customer service and problem-solving abilities.
• Commercially aware with good financial and administrative skills.
• Flexible and willing to work evenings, weekends, and night shift when required.

Responsibilities

• Lead all front office operations, ensuring smooth check-in/check-out experiences and guest satisfaction.
• Recruit, train, coach, and develop Front Office and Night’s team members; manage rotas and holidays.
• Manage departmental labour costs, budgets, cash handling, audits and compliance with financial procedures.
• Drive loyalty programme performance and brand standards; maintain SOPs and presentation.
• Promote health, safety, security and GDPR compliance across the department.

Skills

Leadership

Customer service

Problem-solving

Financial awareness

Team development

Communication

Job description

KE Hotels (Newcastle) is seeking an experienced Front Office Manager to lead the Front Office team and deliver outstanding guest experiences. You will oversee the front desk, drive service excellence, and perform Duty Manager duties as required.

Key responsibilities include training and development of the team, rostering, and ensuring brand standards. The role requires strong leadership, customer focus, and financial acumen with readiness to work evenings and weekends.