Front Office Lead: Guest Experience & Ops

Delta Hotels by Marriott Newcastle; Newcastle upon Tyne; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Newcastle is seeking a dedicated hospitality professional to join our team. This role focuses on delivering exceptional guest services, supervising staff, and coordinating smooth check-ins and check-outs to ensure a memorable guest experience.

You will handle inquiries, maintain service standards, and collaborate with other departments to meet guest needs. A minimum of 1 year in customer service is preferred, with opportunities for development within Marriott's global

Qualifications

• 1+ year of related work experience in a customer service role.

Responsibilities

• Oversee daily operationsof guest services, ensuring smooth and efficient service.
• Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
• Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries and complaintsprofessionally, resolving issues promptly.
• Monitor and maintain cleanlinessand organization in all guest service areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory managementand ordering supplies as needed.
• Implement improvements based on guest feedbackto enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Skills

Customer service

Team supervision

Communication

Guest relations

Job description

Delta Hotels by Marriott Newcastle is seeking a dedicated hospitality professional to join our team. This role focuses on delivering exceptional guest services, supervising staff, and coordinating smooth check-ins and check-outs to ensure a memorable guest experience.

You will handle inquiries, maintain service standards, and collaborate with other departments to meet guest needs. A minimum of 1 year in customer service is preferred, with opportunities for development within Marriott's global