Guest Services Supervisor - Free Meals & Growth

Delta Hotels by Marriott Newcastle; Gateshead; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Newcastle is seeking a guest services professional to lead daily operations and deliver exceptional hospitality to guests. You will oversee frontline teams and ensure every guest experience reflects the brand's standards.

You will train and support front desk staff, respond to inquiries and complaints with professionalism, and maintain cleanliness, safety, and compliance across all guest areas.

Qualifications

• At least 1 year of related customer service experience.

Responsibilities

• Oversee daily operations of guest services to ensure smooth service.
• Manage and train guest service staff to maintain high standards.
• Handle guest inquiries and complaints professionally and promptly.
• Maintain cleanliness and organization in all guest service areas.
• Ensure safety and hygiene protocols are followed to keep a safe environment.
• Maintain records of guest interactions and staff performance.
• Assist with inventory management and ordering supplies.
• Collaborate with other departments to fulfill guest requests and support operations.

Skills

Customer service

Communication

Teamwork

Job description

Delta Hotels by Marriott Newcastle is seeking a guest services professional to lead daily operations and deliver exceptional hospitality to guests. You will oversee frontline teams and ensure every guest experience reflects the brand's standards.

You will train and support front desk staff, respond to inquiries and complaints with professionalism, and maintain cleanliness, safety, and compliance across all guest areas.