Front Office Lead — Exceptional Guest Experience

Delta Hotels; Newcastle upon Tyne; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels in the United Kingdom is seeking a dedicated guest services professional to oversee daily operations and train team members across front-desk and guest services. You will coordinate check-ins/check-outs and handle guest inquiries while maintaining high standards of service.

The role emphasizes safety, cleanliness and proactive collaboration with other departments to ensure memorable guest experiences, with opportunities for career development within Marriott's global network.

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Oversee daily operations of guest services, ensuring smooth and efficient service.
• Manage and train guest service staff, guiding high standards of customer service.
• Coordinate guest check-ins and check-outs with accuracy.
• Handle guest inquiries and complaints professionally and promptly.
• Monitor cleanliness and organization in all guest service areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Skills

Customer service

Staff training

Communication

Job description

Delta Hotels in the United Kingdom is seeking a dedicated guest services professional to oversee daily operations and train team members across front-desk and guest services. You will coordinate check-ins/check-outs and handle guest inquiries while maintaining high standards of service.

The role emphasizes safety, cleanliness and proactive collaboration with other departments to ensure memorable guest experiences, with opportunities for career development within Marriott's global network.