Evening Front Desk & Guest Experience Specialist

Delta Hotels by Marriott Manchester Airport; Trafford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Manchester Airport is seeking a guest-focused team member to join our hospitality team. You will welcome guests, assist with check-in/check-out, and address inquiries with professionalism to ensure memorable stays.

Join a brand committed to wellbeing, respect, and teamwork. The position offers exposure to a global network, opportunities for internal transfers, and a supportive learning environment as part of Marriott's trusted operations.

Qualifications

• At least 1 year of related work experience in a customer service role.
• Supervisory experience: None required.
• License or Certification: None required.

Responsibilities

• Welcome and assist guests with check-in/check-out.
• Address guest inquiries and concerns promptly and professionally.
• Coordinate with other departments to fulfill guest requests.
• Maintain a high level of customer service by anticipating guest needs.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Skills

Customer service

Job description

Delta Hotels by Marriott Manchester Airport is seeking a guest-focused team member to join our hospitality team. You will welcome guests, assist with check-in/check-out, and address inquiries with professionalism to ensure memorable stays.

Join a brand committed to wellbeing, respect, and teamwork. The position offers exposure to a global network, opportunities for internal transfers, and a supportive learning environment as part of Marriott's trusted operations.