Front Office Supervisor – Growth & Guest Experience

Dalata Hotel Group; Manchester; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all ɪ

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff appreciation Initiatives

Job summary

Dalata Hotel Group in Manchester is seeking an Assistant Front Office Manager to enhance guest service and front desk operations. You will lead a small team, ensure a warm welcome, and support efficient check-in/out processes.

The role requires at least one year in a similar position, strong organizational skills, and the ability to work independently as part of a busy team. Dalata offers internal development and staff benefits across our UK properties.

Qualifications

• One year minimum experience in a similar role.
• Excellent organizational skills with ability to delegate.
• Warm, friendly and approachable personality when interacting with staff and guests.
• Ability to work independently as well as part of a team.

Responsibilities

• Ensure guests receive a genuine, warm welcome from all departmental staff.
• Assist in efficiently and effectively managing front office operations.
• Collaborate with management to maintain strong team morale at all times.
• Monitor all front office cash transactions, including float and till procedures, ensuring policy compliance.
• Ensure front desk is adequately staffed at all times and plan coverage for busy periods.
• Familiarise staff with sales and promotional principles and actively promote hotel outlets.
• Communicate with Accommodation Manager regarding room status, VIP guests, and allocations.

Skills

Front Office

Team Leadership

Guest Service

Cash Handling

Job description

Dalata Hotel Group in Manchester is seeking an Assistant Front Office Manager to enhance guest service and front desk operations. You will lead a small team, ensure a warm welcome, and support efficient check-in/out processes.

The role requires at least one year in a similar position, strong organizational skills, and the ability to work independently as part of a busy team. Dalata offers internal development and staff benefits across our UK properties.