Front Office Leader: Elevate Guest Experience & Team Growth

Dalata Hotel Group; City of Edinburgh; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms

30% Off Friends & Family rate

Extra annual leave day (5 days)

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access via HR

Dalata Academy development

Staff events & charity initiatives

Performance-related bonus plan

Job summary

Dalata Hotel Group is seeking an experienced Front Office Manager to take ownership of the front desk and guest relations, guiding the team to deliver exceptional experiences and drive hotel standards. You will report to the General Manager and shape the culture while supporting strategic growth.

You will lead, mentor, and develop the front office team, ensuring high performance and seamless operations. A customer-centric, collaborative leader with strong organizational skills will thrive in our

Qualifications

• 2-3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Ability to work independently as well as collaboratively as part of a team.

Responsibilities

• Ensure that guests have the highest quality experience.
• Lead the team in achieving goals related to mystery audits, customer comment indices, quality evaluations, and hotel standards.
• Develop and mentor the front office team, preparing them for the next steps in their careers.
• Assist in efficiently and effectively managing front office departmental operations.
• Contribute to the strategic management of the hotel.

Skills

People leadership

Staff development

Organizational skills

Guest experience

Independent & team player

Job description

Dalata Hotel Group is seeking an experienced Front Office Manager to take ownership of the front desk and guest relations, guiding the team to deliver exceptional experiences and drive hotel standards. You will report to the General Manager and shape the culture while supporting strategic growth.

You will lead, mentor, and develop the front office team, ensuring high performance and seamless operations. A customer-centric, collaborative leader with strong organizational skills will thrive in our