Front Office Manager

Dalata Hotel Group; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Free meals on duty

50% F&B discount

Employee room rate

Friends & Family discount

Extra annual leave

Employee Assistance

Cycle to Work

Pension access

Dalata Academy

Staff appreciation events

Job summary

Dalata Hotel Group is seeking an experienced Front Office Manager to lead and elevate the front desk team in the United Kingdom, shaping culture and delivering outstanding guest experiences across our properties.

Reporting to the General Manager, you will drive daily operations, mentor staff, and contribute to the hotel’s strategy while maintaining high performance standards in a supportive, growth-focused environment.

Qualifications

• 2-3 years of experience in a front office leadership role.
• Proven ability to lead and mentor teams.
• Strong organizational and interpersonal skills.
• Customer-focused with a hospitality mindset.

Responsibilities

• Ensure guests have the highest quality experience.
• Lead the team in achieving goals related to mystery audits, customer comment indices, quality evaluations, and hotel standards.
• Develop and mentor the front office team for career progression.
• Assist in efficiently managing front office operations.
• Contribute to the strategic management of the hotel.
• Support other departments as required.

Skills

People leadership

Staff development

Guest experience

Front office operations

Job description

Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or to move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

As Front Office Manager, you will report to the General Manager. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Key Duties And Responsibilities

• Ensure that guests have the highest quality experience.
• Lead the team in achieving goals related to mystery audits, customer comment indices, quality evaluations, and hotel standards.
• Develop and mentor the front office team, preparing them for the next steps in their careers.
• Assist in efficiently and effectively managing front office departmental operations.
• Contribute to the strategic management of the hotel.
• Support other departments as and when required

What You Will Need

• 2-3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Ability to work independently as well as collaboratively as part of a team.

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.